SHIPPING POLICY
Please note we do not ship or despatch on nationally observed Australian holidays.
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Shipping – Australia
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Flat Rate Shipping with Australia Post
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Despatched in 1 - 3 business days of receipt of order, if for any reason your order will take longer to despatch you will be notified by email
Delivery estimate: 3 -7 business days from despatch
Tracking included
Shipping - International
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Flat Rate Shipping with Australia Post
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Despatched in 1 - 3 business days of receipt of order
Delivery estimate: 1-4 weeks depending on your region.
Tracking included (some regions have limited tracking available)
Customers are responsible for any import/customs duties & taxes that may be incurred. Journier is not responsible for any delays to shipping that may result of customs inspections & is required by law to declare the full value paid for goods on shipments.
RETURN POLICY
Returns – Damages in Transit
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If your product arrives damaged in any way then we are here to help! Journier is a firm believer that good communication will help us to resolve any issues in a smooth, quick process.
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We do have a few guidelines to begin with:
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Please take photos of the packaging and the damage to the item as soon as it arrives and email us within 14 days of receiving the item. Your photos will help us in communicating with the shipping company and ensuring they take more care in the future.
Returns – Change of Mind - as all items are custom made and printed to order, we are not able to credit for a change of mind.
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PAYMENT METHOD
We accept payments via credit card & paypal.